Refund Policy

1. General Policy

Content and services provided through the Service, including monthly subscriptions, pay-per-view (PPV) content, and tips, are digital content provided immediately at the time of purchase. Because of the nature of digital content, as a general rule, we do not provide refunds after the purchase process has been completed and access to or provision of the content has begun.

Before purchasing content, users can review the fees, type of content, and terms of provision on the creator's profile page and payment screen. By completing a purchase, users are deemed to have agreed to this Policy.

2. Subscriptions (Monthly Billing)

2.1. Monthly subscriptions automatically renew each month in accordance with Article 18 of the Terms of Service.

2.2. Users may cancel a subscription at any time. Cancellation can be completed from the subscription management screen in account settings. If a user completes the cancellation process, the cancellation will take effect on the next renewal date, and automatic billing after that date will stop.

2.3. Even after cancellation, users may continue to use the content until the end date of the current billing period. We do not provide prorated refunds for cancellation during a billing period.

2.4. Price changes will be notified before renewal in accordance with Article 23 of the Terms of Service. If a user does not agree to the changed price, the user may cancel before the renewal date.

3. Pay-Per-View (PPV) Content

3.1. One-time purchases of PPV content are provided when the purchase process is completed. As a general rule, refunds are not provided after provision.

3.2. If the purchased content materially differs from the description displayed at the time of purchase, we will investigate under the procedure set out in Section 6.

4. Tips

Tips are voluntary and discretionary payments made by users to creators. Because of their nature, tips are non-refundable.

5. Cases Where We May Exceptionally Refund or Adjust Charges

Notwithstanding the preceding sections, if we confirm that any of the following applies, we will investigate and provide a refund or billing adjustment:

(a) duplicate billing or another duplicated charge occurred;

(b) purchased content was not provided or could not be used properly because of a system malfunction;

(c) unauthorized use without the user's consent, such as fraudulent use of a card by a third party or another charge the user does not recognize, is confirmed; or

(d) a refund is required by applicable law.

6. Refund Request Procedure

6.1. Users who wish to request a refund must contact the following support contact within 30 days from the billing date.

Support: support@fanport.co

6.2. When contacting us, please provide the registered email address, the relevant transaction date, the transaction amount, and the reason for requesting a refund. We may request additional information to confirm the details of the request.

6.3. After receiving a refund request, we will, in principle, review the details within seven business days and notify the applicant of the result. If we provide a refund, the refund will, in principle, be made to the payment method used for the payment. The time required for the refund to appear in the payment account depends on the payment institution's processing.

7. Billing Inquiries

If you have questions or issues regarding a charge, please first contact the support contact listed in Section 6. In many cases, contacting us allows us to resolve the matter more quickly through a refund or billing adjustment. If you suspect unauthorized use of a card by a third party or another charge you do not recognize, contacting us first allows us to conduct an appropriate investigation and response.

8. Relationship With Laws

This Policy does not limit or exclude rights granted to users under applicable law. If any provision of this Policy conflicts with applicable law, that provision will apply only to the extent permitted by that law, and the remaining provisions will continue in full force and effect.

9. Changes to This Policy

We may change this Policy as necessary due to changes in laws or other circumstances. The revised Policy will take effect when posted on the Service.

Operator Information

• Operator: Success Co., Ltd.
• Company registration number: 0110-01-121815
• Address: Plaza Nishi-Shinjuku UCF406, 7-5-5 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
• Contact: support@fanport.co